If, for any reason, the products you have ordered are not the right size, are not up to your liking or you just decided you do not want them anymore, you can return or replace them within 14 days of the purchase date and we will ask no questions. The only prerequisite is the products are unused, in the original packaging, with intact labels and accompanied by the purchasing documents (invoice and receipt).
I. FREE RETURN AND REPLACEMENT FOR REGISTERED CLIENTS
harleyshop.bg allows our customers to return or exchange goods free of charge. To do that, you need to:
- Sign in to your harleyshop.bg account.
- Go to ‘Return goods’
- Then ‘Request a return’
- Select the order you wish to return. (In case you have made several orders in the last 14 days, carefully choose the one you want.)
- Finally:
- Select ‘Return’ or ‘Replace’ and specify a reason.
- Select the products you want to return and specify your instructions (if you are requesting a replacement) or a bank account number (if you are requesting a return).
- The return request is to be submitted in writing by email, specified by the VENDOR on the Contacts page, no later than 14 business days as of the delivery date. The request must contain: your full name, contact phone number and your bank account number.
- Finally you must send us the items that you wish to return/replace by courier at your expense to Sofia, 348 Botevgradsko Shose Blvd.
Important: In order to use the Return and Replace system, you must be have been registered at the time your order was made.
To be considered within the Return/Replace deadline, all you have to do is notify us before the deadline by email at:
or by phone at:
+359 882 545 327
II. OTHER MEANS OF RETURN OR REPLACEMENT
In case you do not have an account or cannot use the above described procedure due to other reasons, you can:
- Fill in the return and replacement protocol that came along with your order and send the items you wish to return/replace to 1839, Sofia, 348 Botevgradsko Shose Blvd. and assign Sofia Moto Trade Ltd. (Harley-Davidson® Sofia) as the recipient.
- Contact us on +359 882 545 327 and we would be happy to assist you with returning/replacing your order.
Important: If you do not use the automated Return/Replace system, you will need to cover the cost of returning your order to us.
III. TERMS AND CONDITIONS FOR RETURN AND REPLACEMENT OF GOODS:
1. The time frame in which you can make use of the return/exchange option for items already purchased is 14 days as of your order delivery
2. The goods need to be in good commercial appearance, unused, in their original packaging, with intact labels and accompanied by the purchasing documents (invoice and receipt).
Important:
The refund will be transferred to a bank account of your preference upon receipt and examination by the VENDOR of the goods and only if the abovementioned criteria is met.
You take full liability for any reduction in the value of the ordered goods resulting from use, different from what was initially their nature, characteristics and proper function.